As Executive Vice President of Enterprise Operations, Theresa Veldman is responsible for the development and implementation of efficient operations and cost-effective systems that meet the current and future needs of ServiceMaster DSI (SMDSI).
Theresa began her career with SMDSI in 2002 as a receptionist. Upon completing training in water damage restoration and applied structural drying by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), she became an Account Manager for the current three SMDSI branch locations.
In the years that followed, Theresa established an Account Management team and a large loss Account Management Team. Under her leadership, Account Management for the large loss division grew to support 5,000 losses annually. Also, under her Account Management leadership, SMDSI was named Franchise of the Year by Farmers Insurance.
In 2018, Theresa became Branch Manager of SMDSI’s North Kansas City, Missouri, where she doubled the office’s revenue in 14 months. She later moved into Regional Management and most recently served as Vice President of Branch Operations
Outside of work, Theresa enjoys spending time with her husband and children.