ServiceMaster Recovery Management (SRM) operates in several cities in North Carolina including: Charlotte, Raleigh, Greensboro, Durham, Winston-Salem and their surrounding areas. In September 2018, Hurricane Florence made landfall as a Category 1 hurricane in the Carolinas. The SRM team responded to over 40 commercial properties in a dozen North Carolina cities. These properties ranged from local assisted living, university living, churches, medical facilities, and municipal buildings to national big box retailers and were all heavily affected by the three feet of rain Hurricane Florence dropped on the state.