RESIDENTIAL FIRE SERVICES

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SOOT, SMOKE, & ODOR REMOVAL

Residential Fire Damage Restoration

Fire is one of the most damaging elements on the earth. Without proper, immediate fire restoration, you could find yourself dealing with the damage for a long time. ServiceMaster DSI has experienced technicians and the highest quality equipment to restore your home after a fire. Smoke and fire restoration is best left to the professionals to ensure complete repair in a timely manner. Contact us today for safe and effective fire restoration.

Approximately 1.000 house fires occur everyday in the United States, resulting in the loss of precious private property and heirlooms. The fire damage restoration process can be long and stressful, but it does not need to be when you have the ServiceMaster DSI team by your side. They are available to restore your home and peace of mind after the devastating losses a fire can bring.

It can be overwhelming figuring out where to start when your home has been damaged by fire. At ServiceMaster DSI, we believe you should have a support system you can rely on —experienced professionals who respond quickly and know exactly what to do. We’re available any time, day or night, so you don’t have to deal with fire damage alone.

We’ve invested over 40 years in developing practices that are proven to successfully restore homes and possessions. When you call us, you can be sure you’re getting experts who care about bringing your home back to its original condition and your life back to normal. All ServiceMaster DSI professionals have extensive experience backed by industry-leading training. They know that different types of fires require different methods to repair the damage — from the best techniques for removing soot to the right way to restore wood or upholstery — so you can be confident they’ll customize a plan that meets your needs. When it comes to fire damage, the sooner we start, the more of your home and possessions can be restored, so all of our techniques are designed with this in mind.

You’ll have restoration professionals at your home 2 to 4 hours after you call, ready to get to work and help reduce your stress. We’ll start by evaluating the damage and then sitting down with you to discuss the best ways to repair it. Clear communication and making sure you’re comfortable with our recommended plan are essential to successfully restoring your home as quickly as possible You’ll be able to ask any questions or raise any concerns you have so we can help eliminate your worry. Depending on the type of fire and extent of the damage, your customized restoration plan will have several steps, including removing debris, deodorizing the air, and cleaning every affected surface. We can also secure your home by boarding up windows or doors, and we can protect undamaged possessions by storing them in a secure, climate-controlled warehouse during the restoration process. No matter which combination of techniques is necessary, each one is intended to both repair the damage done by the fire and help you start feeling comfortable in your home again.

UNDERSTANDING THE FIRE RESTORATION PROCESS

Our fire restoration process is thorough and proven. It includes:

  • Identifying the source to determine the type of fire that occurred
  • Evaluating the areas that are wet as a result of firefighting that may need treatment
  • Remediating water damage (if any)
  • Evaluating sensitive materials that may be damaged as a result of smoke and soot particles
  • Removing contents from the home, including:
    • Collecting immediate items you may need for the next seven days such as clothing, prescriptions, toys, school books, business needs, etc
    • Packing out the remaining contents for cleaning and storage
  • Performing structural restoration, including:
    • Removing any charred contents that may seal in smoke such as insulation and burned wood
    • Evaluating carpets and floor coverings that may need to be removed
    • Inspecting the framing of the house and subfloors for safety
    • Treating affected surfaces for smoke odors and sealing to keep any leftover odors from leaking back into the house
  • Cleaning, eliminating odors and deodorizing surfaces to pre-loss condition
  • Returning items to the original location and helping to restore your normal life

Beyond just the structure of your home, we can also restore possessions that have been damaged by the fire. You don’t have to be afraid that all of your photos, keepsakes, antiques, clothes or even electronics have to be thrown away. Our skilled experts can save much more than you might expect.

We work directly with top insurance carriers as a preferred provider, so if you’re filing a claim, you can count on us to help guide you through that process, too. From start to finish throughout your restoration, you’ll have ServiceMaster Restore experts with you, working to give you back your home and your peace of mind. And our job isn’t done until you’re satisfied with the results.

YOUR FIRE RESTORATION CHECKLIST

We’ve created a checklist of services and items that may need to be addressed in order to restore and protect your property, along with a brief explanation.

 EMERGENCY SERVICES

  • Board-up or cover with tarp to secure the property or protect it from the elements.
  • Inspect furnace or air conditioner unit; replace furnace filter, cover supply and return air vents to prevent cross contamination of smoke and odor into other areas; clean and deodorize duct work.
  • Turn off electrical power to address safety issues.
  • Restore electrical power to use lighting and restoration equipment.
  • Remove debris to clear a way for complete restoration and provide for worker and occupant safety.
  • Perform emergency water damage mitigation.
  • Extract excess water remaining from firefighting; check flooring and structural components for remaining moisture; set up drying and dehumidification equipment.
  • Perform emergency corrosion mitigation
  • Corrosive by-products from smoke residues can cause irreversible damage in a short period of time; removing smoke residues and treating at-risk surfaces with a corrosion inhibitor will protect these items. Examples of at-risk surfaces: marble, stone, grout, aluminum, glass, fixtures, appliances, etc.
  • Empty refrigerators or freezers to prevent spoiling and associated odors; empty food cabinets; dispose of spoiled food items.
  • Begin initial odor control measures such as ventilation to air out the property, application of deodorizers, placement of air filtration units, etc.
  • Arrange for emergency laundry/dry cleaning for several changes of clothing for immediate use while the remainder of your clothing is restored.
  • Sometimes, multiple treatments are necessary during the restoration process. That’s why we meet with you and explain the details up front. In addition to providing step-by-step explanations throughout the process, we work closely with you to develop the best solution for you and your home.

 ODOR DAMAGE SERVICES

  • We use a range of advanced deodorization tools to eliminate odor from your home:
  • Air scrubbers use high-efficiency particulate air (HEPA) filtration to remove odorous particles from the air, enhancing the efficiency of cleaning and clearing the air for safe breathing.
  • Thermal fogging neutralizes odor, using a strong deodorizer that penetrates everywhere the smoke traveled.
  • Ozone is an oxidizing agent produced by a portable ozone generator.
  • OdorKlenz® technology contains a natural, effective deodorizing process that removes odors and air particulates using OdorKlenz-Air® cartridges in traditional air scrubbers.
  • Hydroxyl Generators use hydroxyl radicals to eliminate odor from the surrounding areas.

 FIRE RESTORATION SERVICES

  • Restoration laundry/dry cleaning
    • Performed by a restoration dry cleaner, this service Includes inventory control and documentation of clothing and textiles, including bedding, window coverings, etc.
  • Structural restoration
    • Includes cleaning of ceiling and walls, as well as cleaning, polishing and deodorizing woodwork.
  • Carpet and furniture cleaning
    • Includes inspection, pretesting, professional cleaning and deodorization, speed drying and covering to protect during structural restoration. May include reapplication of stain protection.
  • Hard-surface floor cleaning
    • Includes inspection and cleaning of marble, stone, tile, wood, laminate and other flooring. Floors are covered for protection during structural restoration.
  • Separate items
    • We will work with you and your insurance claims representative in the decision-making process on items we cannot clean or restore.

CONTENTS RESTORATION

Contents restoration will be performed:

  • On-site
  • At our warehouse facility

Packout services will be performed by:

  • ServiceMaster Restore
  • A qualified moving subcontractor

Moving services will be handled by:

  • ServiceMaster Restore
  • A qualified moving subcontractor

PACKOUT SERVICES

Some fires require that your contents and furnishings be inventoried, packed and safely transported to a secure, climate-controlled location for cleaning, deodorization, restoration and storage until the structural restoration is complete. As the experts at carefully handling, cleaning and storing content, we take every precaution possible to ensure your personal belongings are treated with the utmost care.

During the packout and contents restoration process, ServiceMaster DSI will:

  • Inventory, pack and transport your belongings to our climate-controlled warehouse
  • Provide a printed copy of the inventory to you as items are moved to our warehouse
  • Restore, clean, deodorize, re-pack and store items in our warehouse as necessary and agreed upon
  • Track and document contents
  • Arrange for re-delivery of items

 Your role in the packout process:

  • Sign an authorization form
  • Identify immediate need items (medication, emergency clothing, etc.)
  • Identify items to keep in your possession (personal valuables, jewelry, etc.)
  • Assist with restore versus replace decisions, especially regarding family heirlooms and sentimental items
  • Be available on-site, if needed, during packout and redelivery

 Fire damage goes beyond burning items

  • Ash and smoke can continue to cause damage and corrosion to materials if they are left behind.
  • Odors from smoke will stay in a room or a home long after the fire and continue to cause problems if they are not removed.
  • In a few minutes, walls and other surfaces can be discolored.
  • In a few hours, finishes on kitchen appliances turn yellow.
  • Smoke causes etching in glass after just a short time, and smoke will tarnish metal quickly.

 Don’t try to do it yourself!

The residue left behind after a fire is a biohazard and can cause health problems if it is not taken care of correctly and thoroughly. You do not want to attempt to clean up your home on your own after a fire or you may cause more damage. Only experts with the right training and tools can assure the job is done properly.

 Did you know that smoke continues to destroy your home and its contents even after the fire is out?

Smoke that has coated or penetrated surfaces continues to affect the chemical composition of fabrics, metals, walls, ceilings and even tiles. Count on us to handle every aspect of the smoke and soot removal as well as restore areas damaged by fire.

When talking about fire damage, there are typically three components which all need to be addressed. First, there is the direct damage done by the fire itself. This can range from burnt cabinets and walls to personal items in the home. Second, smoke and soot cause an extensive amount of damage throughout the home. Even rooms far away from the fire itself can be affected by smoke and soot, especially if the home’s HVAC unit is left on, distributing smoke and soot throughout the home. Third, there is odor caused by the smoke and soot which requires professional odor removal services.

  1. Direct Fire Damage; 4 main fire types:

Protein Fire
Food from the oven or stove has burned, leaving strong burnt food odors and smoke residue on contents and surfaces.

Complex Fire
Multiple natural and synthetic items inside your home have burned causing black smoke residue on contents and surfaces and synthetic smoke odors. Here, emergency corrosion mitigation is needed to protect at-risk surfaces.

Natural Fire
Trees, shrubs and bushes have burned and smoke has penetrated the structure from outside, so smoke residue and odor are present.

Furnace Malfunction
Heating appliances such as oil-fired furnaces have malfunctioned and caused smoke to be distributed throughout the property

  1. Smoke & Soot Damage:

Smoke: The solid, liquid and gaseous products of combustion released into the air.

Soot: Fine, black particles composed primarily of carbon, produced by the incomplete combustion of fuel.

Puffbacks: Accumulations of soot that are sometimes released suddenly by furnace malfunctions.

What YOU can do after a fire to reduce odors and soot

  • If the temperature is above 60 degrees, air out the house to reduce smoke odor
  • Change the air filter on the furnace if it uses forced hot air
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air
  • Do not touch anything with bare hands. Oils from hands can permeate upholstery, walls and woodwork, causing additional damage
  • Do not wash walls. Incorrect cleaning could compound the soot residue

Warning: Do not attempt to clean up your home after a fire or you may cause more damage.

  1. Odor Removal:

Odor Removal Services

Odors stemming from fire and smoke damage, water and mold damage, sewage and biological sources are an invisible threat that can disrupt your life and your health. In particular, smoke and odor particles continue to be airborne many days after a fire has stopped. Whatever the root of the problem, we have the professional products, systems and specialty equipment to remove a wide range of odors so you can breathe easy again.

Count on us to be at your side, and on your side.

Sometimes, multiple treatments are necessary during the restoration process. That’s why we meet with you and explain all the details up front. In addition to providing step-by-step explanations throughout the process, we work closely with you to develop the best solution for you and your home.

ODOR REMOVAL SERVICES

We use a range of advanced deodorization tools to eliminate odor from your home:

  • Air scrubbers use high-efficiency particulate air (HEPA) filtration to remove odorous particles from the air, enhancing the efficiency of cleaning and clearing the air for safe breathing.
  • Thermal fogging neutralizes odor, using a strong deodorizer that penetrates everywhere the smoke traveled.
  • Ozone is an oxidizing agent produced by a portable ozone generator.
  • OdorKlenz® technology contains a natural, effective deodorizing process that removes odors and air particulates using OdorKlenz-Air® cartridges in traditional air scrubbers.
  • Hydroxyl Generators use hydroxyl radicals to eliminate odor from the surrounding areas.

Contact Us

No matter where you are located, you can count ServiceMaster DSI to provide you with the best commercial reconstruction services possible. Contact us today at 844-413-3130. or fill out a service request form online.

SUPERIOR RESULTS START WITH
JUST ONE CALL

  • We're ready to restore your home or place of business following any disaster
  • 24/7 our trained and well-equipped experts respond to your emergency needs
  • With you as our priority, we say what we do and do what we say

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