In healthcare facilities such as senior living facilities, hospitals, surgical centers, dialysis clinics and any other medical facility, preventative cleaning and decontamination is a complex procedure under normal circumstances. In the current environment of COVID-19 this process becomes even more demanding and requires the highest level of experience, expertise and equipment. ServiceMaster Recovery Management has nearly 40 years of experience in the cleaning and restoration industry. We have helped healthcare facilities of all types across the country with everything from disinfection and decontamination to hurricane damage restoration. In addition, we have worked to help medical facilities in other coronavirus outbreaks such as SARS and MERS. Simply put, now other cleaning and restoration company is better equipped to help with the coronavirus pandemic than ServiceMaster Recovery Management.
In these unprecedented times, even basic tasks like procuring the necessary supplies and personal protective equipment become challenging. This is especially true for smaller cleaning companies who often simply cannot purchase the required supplies. ServiceMaster Recovery Management has direct relationships with manufacturers to help ensure we have the proper equipment and supplies needed to help clients in this increasingly demanding time. We work with the suppliers on a daily basis to ensure we are ready when you need us.
Another aspect of healthcare facilities that adds to the complexity is the delicate nature of many elements within the facility. Whether it is medical records which may have been exposed to the virus by a hospital employee or the precise medical equipment within the facility. Each of these elements needs to be handled with extreme care and compliance towards medical standards such as HIPAA. ServiceMaster Recovery Management maintains a Healthcare Construction Certification through ASHE and completes all preventative cleaning and decontamination under HIPAA compliance. We also have the expertise to help identify potential areas of concern such as isolated file cabinets that may contain exposed files or medical records. If these records are not properly treated there is a risk, they may re-contaminate the facility after disinfection.
Working with renowned experts in the field of environmental science and in conjunction with our in-house environmental remediation experts, ServiceMaster Recovery Management has developed preventative baseline cleaning and decontamination protocols and standard operations practices related to the COVID-19 virus. To best meet our clients’ needs we have developed two areas of operating procedures. One set of protocols addresses any preventative cleaning needs for facilities at a heightened risk of infection or looking to take proactive measures to protect their customers, residents or patrons. The second set of standard operating procedures relates to any facility that believes it has been exposed to the COVID-19 virus or has a confirmed case of the coronavirus. Developing two sets of procedures helps us maximize the effectiveness of the cleaning or decontamination while reducing any unnecessary cost.
Both our preventative cleaning and decontamination protocols involve not only specific requirements for cleaning, but also the disinfectants and decontamination systems to be used. In addition, we utilize strict personal protective equipment (PPE) standards for all employees throughout the entire process. Not only are we currently conducting preventative cleaning and decontamination services for COVID-19 coronavirus across the country, but we have years of past experience handling similar outbreaks and pandemics such as SARS and MERS.
Servicemaster DSI / SRM crews completing coronavirus decontamination of a school
ServiceMaster Recovery Management has developed a two-stage preventative cleaning process to provide the most effective cleaning possible. This process involves disinfection of all horizontal surfaces as well as any high-touch points such as door handles, elevator buttons, escalator rails and so on. Next we use a specialized aerosol system to provide the most complete coverage and disinfection of your facility. This two-stage preventative cleaning process provides the most comprehensive preventative cleaning available. We use EPA registered hospital-grade disinfectants throughout the entire process.
Established protocols are only effective if the technicians implementing them are properly trained. This is where SRM preventative cleaning really excels compared to a standard cleaning or janitorial company. We have years of experience in not only biohazard and trauma cleanup, but specifically with previous coronavirus outbreaks such as SARS. All of our technicians are trained on the proper use of the cleaning products and systems as well as the correct use of personal protective equipment (PPE). This is important to not only protect the technicians, but also reduce the chance of cross-contamination or further spread of the virus.
Our project managers can provide pricing for preventative cleaning of your facility. We will walk you through your specific cleaning plan making sure to address any areas of concern. In addition, we can work with you to complete the service during off-hours to limit customer disruption if that is preferred.
As the pandemic continues to grow so does the demand on preventative cleaning and decontamination. If you feel your facility is at a higher risk of infection or are concerned about the COVID-19 virus impacting your facility contact one of our preventative cleaning experts by CLICKING HERE>>
In a crucial situation such as COVID-19 exposure, you need experts who not only know how to properly decontaminate your facility but have experience in doing so. ServiceMaster Recovery Management has not only completed COVID-19 decontamination projects across the country we also have years of experience in dealing with previous coronavirus outbreaks such as SARS. We understand the delicate nature of managing a decontamination project when a facility is exposed and will work with you to make sure all aspects of your project are handled with the utmost professionalism.
If your facility has a confirmed or suspected case of COVID-19 coronavirus, ServiceMaster Recovery Management has established protocols to provide the most effective decontamination available. We developed these protocols and procedures by working with renowned experts in the field of environmental science as well as our internal infection decontamination experts. We work with an industrial hygienist on every job to ensure the facility disinfection plan is followed including; decontamination procedures, employee personal protective equipment, and disinfectant product use. In addition, we have a clear project communication plan to keep all stakeholders updated each step of the way. We understand that often the impact of exposure to a virus such as COVID-19 goes beyond the facility itself and affects morale of personnel, customers, residents, students and even the general public. Having an effective decontamination plan completed by leading experts in the field of clean up and remediation is critical.
Servicemaster DSI and SRM are hard at work across the country helping commercial facilities such as office buildings, schools, retail stores and healthcare facilities protect their customers, residents and patients from the COVID-19 virus. Our experts have developed several helpful documents to provide useful information.
Healthcare Facility Information
CDC Guidance for healthcare facilities
World Health Organization Information for healthcare workers
Educate Residents, Healthcare Personnel, and Visitors
- Share the latest information about COVID-2019.
- Review CDC’s Interim Infection Prevention and Control Recommendations for Patients with Confirmed Coronavirus Disease 2019 (COVID-19) or Persons Under Investigation for COVID-19 in Healthcare Settings.
- Educate and train HCP.
- Reinforce sick leave policies. Remind HCP not to report to work when ill.
- Reinforce adherence to infection prevention and control measures, including hand hygiene and selection and use of personal protective equipment (PPE). Have HCP demonstrate competency with putting on and removing PPE.
- Educate both facility-based and consultant personnel (e.g., wound care, podiatry, barber) and volunteers. Including consultants is important because they often provide care in multiple facilities and can be exposed to or serve as a source of pathogen transmission.
- Educate residents and families including:
- information about COVID-19
- actions the facility is taking to protect them and their loved ones, including visitor restrictions
- actions residents and families can take to protect themselves in the facility
Provide Supplies for Recommended Infection Prevention and Control Practices
- Hand hygiene supplies:
- Put alcohol-based hand sanitizer with 60–95% alcohol in every resident room (ideally both inside and outside of the room) and other resident care and common areas (e.g., outside dining hall, in therapy gym).
- Make sure that sinks are well-stocked with soap and paper towels for handwashing.
- Respiratory hygiene and cough etiquette:
- Make tissues and facemasks available for coughing people.
- Consider designating staff to steward those supplies and encourage appropriate use by residents, visitors, and staff.
- Make necessary Personal Protective Equipment (PPE) available in areas where resident care is provided. Put a trash can near the exit inside the resident room to make it easy for staff to discard PPE prior to exiting the room, or before providing care for another resident in the same room. Facilities should have supplies of:
- respirators (if available and the facility has a respiratory protection program with trained, medically cleared, and fit-tested HCP)
- eye protection (i.e., face shield or goggles).
- Consider implementing a respiratory protection program that is compliant with the OSHA respiratory protection standard for employees if not already in place. The program should include medical evaluations, training, and fit testing.
- Environmental cleaning and disinfection:
- Make sure that EPA-registered, hospital-grade disinfectants are available to allow for frequent cleaning of high-touch surfaces and shared resident care equipment.
- Refer to List Nexternal icon on the EPA website for EPA-registered disinfectants that have qualified under EPA’s emerging viral pathogens program for use against SARS-CoV-2.
Healthcare Personnel Monitoring and Restrictions:
- Implement universal use of facemask for HCP while in the facility.
- Consider having HCP wear all recommended PPE (gown, gloves, eye protection, N95 respirator or, if not available, a facemask) for the care of all residents, regardless of presence of symptoms. Implement protocols for extended use of eye protection and facemasks.
Resident Monitoring and Restrictions:
- Encourage residents to remain in their room. If there are cases in the facility, restrict residents (to the extent possible) to their rooms except for medically necessary purposes.
- If they leave their room, residents should wear a facemask, perform hand hygiene, limit their movement in the facility, and perform social distancing (stay at least 6 feet away from others).
- Implement protocols for cohorting ill residents with dedicated HCP.
CDC Guidance for Senior Living and long-term care
Nursing homes and other long-term care facilities can take steps to assess and improve their preparedness for responding to coronavirus disease 2019 (COVID-19). This checklist should be used as one tool to develop a comprehensive COVID-19 response plan, including plans for:
- Rapid identification and management of ill residents
- Considerations for visitors and consultant staff
- Supplies and resources
- Sick leave policies and other occupational health considerations
- Education and training
- Surge capacity for staffing, equipment and supplies, and postmortem care
The checklist identiﬁes key areas that long-term care facilities should consider in their COVID-19 planning. Long-term care facilities can use this tool to self-assess the strengths and weaknesses of current preparedness efforts. This checklist does not describe mandatory requirements or standards; rather, it highlights important areas to review to prepare for the possibility of residents with COVID-19.